Plain Summary
We only collect information necessary to provide our products and services. We never sell personal information. Payments are handled securely by third-party processors and we do not store card numbers. You may access, correct, or opt out at any time. Some providers operate overseas. We use reasonable safeguards and will notify you if a serious data breach occurs.
1. Introduction
This Privacy Policy explains how SkyKelpie Pty Ltd collects, uses, and protects personal information.
We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
This Privacy Policy should be read together with our Terms of Service.
2. How We Collect Information
We collect information when you:
- create accounts
- purchase products
- register devices
- subscribe to newsletters
- contact support
- use our website or software
Where lawful and practicable, you may interact anonymously or using a pseudonym.
3. Information We Collect
Provided by you
Name, contact details, account info, purchase history, registrations, support messages.
Payments
Payments are processed securely by Stripe.
We do not store full card details.
Automatically collected
Device data, usage metrics, cookies.
Software usage
Licence activations, diagnostics, crash logs, and feature usage solely for support and service improvement.
We do not collect footage or operational drone data.
4. Why We Use It
To process orders, provide support, manage accounts, improve services, meet legal obligations, and send marketing (with consent).
If you do not provide certain information, we may be unable to provide services.
5. Disclosure
We may share with trusted providers including:
- Clerk
- Vercel
- MongoDB
- logistics and support services
They are contractually required to protect your data.
6. Overseas Disclosure
Some providers process or store data in the United States.
Overseas processing is necessary to operate our services.
We use contractual safeguards.
7. Security
We take reasonable technical and organisational measures to protect personal information.
If a breach likely to cause serious harm occurs, we will notify affected individuals and regulators.
8. Retention
We keep data only as long as necessary (e.g., tax records up to 7 years).
9. Marketing
You may opt out at any time.
10. Your Rights
You may access, correct, delete (where lawful), or complain.
We respond within 30 days.
Complaints may also be made to the Office of the Australian Information Commissioner.