Plain Summary
We stand behind the quality of our products. Physical items are covered by standard warranties and Australian Consumer Law protections. Software includes updates and support during the licence period. We aim to provide practical, timely support while recognising that safe and lawful drone operation remains the user’s responsibility.
This policy should be read together with our Terms of Service and Privacy Policy.
1. Australian Consumer Law
Our goods and services come with guarantees that cannot be excluded under Australian Consumer Law.
This warranty policy operates in addition to those rights.
2. Hardware Warranty
Unless otherwise specified, physical products supplied by us include:
Standard Warranty Period
- 12 months from date of delivery
This covers defects in:
- materials
- workmanship
- manufacturing faults
What we will do
If a valid warranty claim is confirmed, we may:
- repair the product
- replace the product
- provide a refund
at our discretion and consistent with Australian Consumer Law.
What is not covered
The warranty does not cover:
- accidental damage
- misuse or improper operation
- failure to follow instructions
- unauthorised repairs or modifications
- normal wear and tear
- damage caused by crashes or environmental exposure
- use contrary to aviation or safety regulations
Drone operation involves inherent risks. Users are responsible for safe and lawful operation at all times.
3. Software Support (SkySim and related services)
Software licences include:
- access to purchased features
- updates and bug fixes
- reasonable technical support
- licence activation assistance
Support does not include:
- custom development
- bespoke integrations
- on-site services
- training beyond standard documentation
Unless separately agreed.
4. Product Registration
Registering your product or licence helps us:
- provide faster support
- verify warranty status
- issue safety or recall notices
Registration is recommended but not mandatory for statutory rights.
5. How to Make a Warranty or Support Claim
Contact:
Include:
- order or licence number
- product serial number
- description of issue
- photos or logs (if applicable)
We may request return of the product for inspection.
6. Return Shipping for Warranty
- confirmed warranty faults → we cover reasonable shipping
- non-warranty issues → customer may be responsible for costs
7. Service Timeframes
We aim to assess claims promptly and complete repairs or replacements within a reasonable timeframe, subject to parts availability.
8. Safety & Compliance Responsibility
Our products are tools that assist operations.
You remain responsible for:
- lawful drone operation
- compliance with aviation regulations
- safe usage practices
Nothing in this policy transfers operational responsibility to us.
9. Relationship to Other Policies
This policy forms part of and should be read together with our:
- Terms of Service (liability limits, licence conditions)
- Privacy Policy (how we handle support information)